Returns Policy

Occasions Website Refunds & Returns Policy

Occasions Retail Ltd offer a no quibble returns policy, If you not entirely satisfied with your purchase, please return it in a saleable condition within 28 days with your receipt for an exchange or full refund. This policy excludes helium filled balloons, personalised products, food products and electronic services. This does not affect your statutory rights.

To return an item, please send it to the following address, quoting your order reference number:

This does not affect your statutory rights.

Store Refunds & Returns Policy

Occasions Retail Ltd offer a no quibble in-store returns policy, If you not entirely satisfied with your purchase, please return it in a saleable condition within 28 days with your receipt for an exchange or full refund. This policy excludes helium filled balloons, personalised products, food products and electronic services. This does not affect your statutory rights.

Goods purchased in-store maybe returned back to a store within 28 for a replacement product(s) or an alternative product(s) of the same value or a full refund.

This does not affect your statutory rights.

For Store enquiries please call 01764 654222

Please view the full terms and conditions of your order.